The Accounts Administrator will be responsible for managing and maintaining customer accounts, ensuring timely payment and collection, and minimizing bad debt exposure whilst ensuring lot(s) are collected and paid for in accordance with our conditions of sale. The ideal candidate will have excellent communication and negotiation skills, a strong understanding of credit control processes, stock management and the ability to build and maintain positive relationships with customers in assisting them in buying & selling at auction.

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Responsibilities:

- Manage and maintain customer accounts, including setting up new accounts, updating customer information, and ensuring accuracy of account records.
- Monitor customer credit limits and payment terms, and proactively communicate with customers to ensure adherence to agreed-upon payment terms.
- Perform AML & CDD on new customers and make informed decisions regarding credit limits and payment terms.
- Handle customer inquiries and disputes related to billing and payment and work collaboratively with internal teams to resolve any issues. Working closely with our porter & store personnel to ensure lot(s) are collected promptly once paid for. - Implement and enforce credit & collection control policies and procedures to minimize bad debt exposure and improve cash flow and stock management.
- Monitor overdue accounts and initiate collection activities, including sending payment reminders, making collection calls, and negotiating payment plans.
- Collaborate with third party online auction platforms when necessary to escalate collection efforts and resolve delinquent accounts.
- Prepare regular reports on accounts receivable, aging analysis, and collection performance for management review.
- Responsibility to manage and reply to e-mails pertaining to accounts & collections, ensuring all e-mails are dealt with promptly and efficiently.
Ad hoc responsibilities in assisting the Financial Director with report generation and other accounting duties, data entry and reconciliation.

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Requirements:
- Bachelor's degree in Finance, Accounting, or a related field, qualified Accounting Technician.
- Proven experience in credit control and collection management, preferably in a similar role.
- Strong knowledge of credit control processes, including credit checks, credit limits, and payment terms.
- Excellent communication and negotiation skills, with the ability to build and maintain positive relationships with customers.
- Proficiency in using accounting software and Microsoft Office Suite, particularly Excel.
- Strong analytical and problem-solving skills, with the ability to identify and resolve issues related to accounts receivable and collections.
- Highly organized and detail-oriented, with the ability to prioritize tasks and meet deadlines.
- Ability to work independently and as part of a team, with a proactive and self-motivated attitude.

If you are a dedicated and results-driven individual with a passion for credit control and collection management, we would love to hear from you. Join our team and contribute to the financial success of our organisation while ensuring positive customer experiences.

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